Spend less time on the phones, more time on the business.
At Miniera Call Group, our team acts as an extension of your staff, dedicated to serving your customers. Whether it’s managing calls, scheduling appointments, or handling administrative tasks, we integrate with your existing systems and software to lighten your workload.
Our team is trained to handle everything from scheduling to handling customer calls, depending on your client's needs.
We have a close knit team that has been with us for years. You can ensure our staff is highly capable and can be trusted as one of your own.
Streamline your team's workflow and reclaim valuable time by letting us manage your calls and handle administrative tasks.
About Miniera
Connect with customers like never before
We empower businesses with affordable, high-quality virtual staffing solutions that enhance customer experiences. Committed to bridging the gap between businesses and their clients, we provide personalized support through dedicated virtual receptionists. Our mission is to foster a more responsive, human-centered approach to customer service, ensuring every interaction is met with understanding and professionalism.
- Trustworthy
- Live Agents
- Reliable and Professional
- Cost Efficient
Let our team handle customer service while you focus on growing your business.
Experience peace of mind knowing that we have you covered
Our partners choose to work with us because we ensure that our agents are courteous, accurate with the information they collect, consistent, and know how to follow directions. We recognize that the individuals greeting and assisting customers are vital to defining a company’s brand and reputation and work hard to ensure your expectations are exceeded daily.
Our Services
What we do for you
Live Virtual Receptionist
Get all the benefits of a full-time receptionist with our live virtual service—no need to hire extra staff.
Customer Service Support
Deliver exceptional customer support without the extra hassle. Our agents are trained to handle customer interactions with the utmost care and professionalism.
Bilingual Operators
By offering bilingual service, you’re not only improving satisfaction but also opening doors to new markets and opportunities.
Inbound/Outbound Call Handling
Say goodbye to the endless back-and-forth of calls. With our inbound and outbound call management, our dedicated team handles it all, freeing up your time to focus on what truly matters.
Appointment Scheduling
Managing appointments can be challenging and time consuming. Let our team integrate with your scheduling software to take care of the appointment setting for you.
How It Works
How Our Personalized Approach Works
Step 1
During onboarding, our team works closely with you to understand your unique workflows to effectively become an extension of your business.
Step 2
We leverage cutting-edge technology to integrate with your phone systems and any applications your team relies on daily.
Step 3
We begin managing your calls and select tasks, allowing you to focus on growing your business and increasing revenue.
Why REMOTE STAFFING
Gain flexibility and scalability without hiring full-time staff
Choosing Miniera means allowing our team to integrate with yours so that we can elevate your customer service. Companies partner with us to save on costs while still accessing skilled professionals who can manage essential tasks like customer service, scheduling, and data entry.
We handpick experienced virtual agents who are ready to contribute to your success.
Our staff members work alongside your team, ensuring a smooth transition and consistent workflow.
Enjoy quality support without breaking the bank. Our pricing is 60-70% more affordable than hiring an extra employee.
Testimonials
What our customers say
Partnership Benefits
Cost savings
Enhanced Customer experience
Ability to focus on core business activities
Adaptable and Scalable
Free up your phone lines
